Enterprise AI leaders from ZoomInfo and Docusign recently shared insights into the challenges and successes of establishing AI Centers of Excellence and managing agent identities within their large-scale operations. The discussion, sponsored by AppViewX, featured Venkat Chivukula, VP of Enterprise Apps AI at ZoomInfo, and Sadeq Zabihi, Senior Director of Cloud Platform Services at Docusign, alongside AppViewX CEO Archit Lohokare and CTO Kashyap Ivaturi.
The panelists detailed the day-to-day functions of their respective AI Centers of Excellence, offering a glimpse into how these specialized units operate within established corporate structures. A key area of focus was the governance of agent identities, particularly the strategies employed to secure these identities without the need to implement an entirely separate identity infrastructure.
Both Chivukula and Zabihi highlighted common pitfalls encountered during their journeys, discussing the measures they took to circumvent these issues and, in retrospect, what alternative approaches they might consider today. Their experiences shed light on the practicalities of integrating AI agents into enterprise environments and the complexities of maintaining security and control.
A significant portion of the conversation revolved around the evolution of agent identity security, incorporating feedback and lessons learned from real-world deployments. The discussion also delved into the translation of the principle of "trusted AI" into concrete product decisions and operational practices.
The experts emphasized the importance of robust agent identity security, outlining what they aimed to achieve in this critical domain. The session concluded with each panelist offering a piece of advice for peers who are just beginning to navigate the complexities of governing AI agents at scale. The event was moderated by Alex Babar, VP of Marketing at AppViewX.
