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3 Ways AI Powers Service Desk Attacks and How to Prevent Them

Artificial intelligence is becoming a significant tool for attackers targeting service desks, as highlighted by IBM's 2025 Cost of a Data Breach Report, which found AI used in 16% of breaches. These attacks often leverage AI for sophisticated phishing and deepfake impersonation, aiming to bypass technical security controls by manipulating service desk agents. The onboarding process is…